Donation Refund Policy

Donations are acts of goodwill to support the Good Neighbors Philippines (GN PHL) programs for the sponsored children and vulnerable communities it serves. Donation initiatives and strategies of GNPHL are diversified in the form of face to face fundraising, company or organization sponsorship, partnership through Corporate Social Responsibility (CSR), among others. Donations are usually non-refundable. However, in occasions where errors in fund transfer or sudden change of mind in donating due to valid reasons, refund of donation/s will be acknowledged following the GNPHL and the service provider guidelines and procedures.

1. The donor will send a written notice to GNPHL on the intent to refund the donation. The written notice should include the purposes or reasons for refunding the donation.
   
   
2. The fundraising team will discuss the refund intention of the donor. The discussion should be held within 3 days upon receipt of the notice from the donor.
   
   
3. . The leaders of the fundraising team will communicate with the donor to convince the donor to reconsider the decision and continue supporting the children. If the donor has really decided to do the refund, repercussions of refunding and discontinuing the support to the sponsored children will be discussed.
   
   
4. In the case of erroneous fund transfer, the concerned individual, group or company will send a letter to GNPHL of the erroneous transaction. The details of the transaction should be indicated in the letter such as date of fund transfer, amount, bank or online transaction details and others. The transaction will be verified by the finance and fundraising team which will be the basis in confirming the erroneous transaction.
   
   
5. Any charges or financial expense related to the refund is charged against the donor or the person who committed the erroneous transaction.
   
   
6. The processing of the refund will be done within 15 days excluding the processing period of the service provider like the bank or the authorized service provider.

Unauthorized card use

Fraudulent use of your card is strictly not honored in any transactions of GNPHL. Cards that are lost, stolen or any other forms of illegally acquiring and using it is automatically considered void transaction. Any charges or related expenses for such will be debited against the person, group or company who made the transaction. The period for refunding the money will depend on the allowed processing time/period of the bank or the authorized service provider.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us immediately

Privacy Policy

1. What Information Do We Collect?

When you visit our Website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our Web site.

2. Personal Information You Choose to Provide

We may request that you voluntarily supply us with personal information, including your email address, postal address, home or work telephone number and other personal information for such purposes as correspondence, donation-related concerns, or participating in online surveys. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. Good Neighbors Philippines ensures that personal information collected prior to donating is kept with confidentiality and protection. Such information will not be used for purposes outside donation-related concerns.

3. Web Site Use Information

Similar to other commercial Web sites, our Web site may utilize a standard technology called ‘cookies’ (Please refer to Question 6 for definition.) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

4. How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities and providing customer service. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and accomplishments we think you will find valuable as a donor. The lists used to send you updates are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. You are allowed at any time to notify us of your desire not to receive these updates.

5. What Are Cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

6. How Do We Use Information We Collect from Cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our donors and partners. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our stakeholders. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.

7. Notice of New Services and Changes

Occasionally, we may use the information we collect to notify you about important updates on your donations, the success of activities we have implemented, changes to our Web site, new fundraising campaigns and stories we think you will find valuable. As our donor and partner, you will be given the opportunity to notify us of your desire not to receive these updates

8. How Do We Secure Information Transmissions?

When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

9. How Do We Protect Your Information?

Information Security.

We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Evaluation of Information Protection Practices.

Periodically, our operations and practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations.

Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

10. How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us using the contact form.

11. Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

12. What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

13. Permission to Use of Materials
The right to download and store or output the materials in our site is granted for the user’s personal use only, and materials may not be reproduced in any edited form.

Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without the express written permission of the Company is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.